SHIPPING POLICY

Last updated: September 2026

At SKOON, we want your order to arrive safely and as quickly as possible.

ORDER PROCESSING

Orders are typically processed within [2-3 business days] after your order is placed.

Orders are not processed or shipped on weekends or statutory holidays.

During product launches, promotions, or periods of unusually high order volume, processing may take longer. If there is a significant delay, we will contact you using the information provided with your order.

SHIPPING WITHIN CANADA

We currently ship orders within Canada.

Available shipping options and estimated delivery times will be displayed at checkout based on your shipping address.

Shipping times are estimates and are not guaranteed unless a guaranteed service is specifically stated at checkout.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.

SHIPPING COSTS

Shipping costs are calculated and displayed at checkout unless otherwise stated.

Any promotional free-shipping offer will be subject to the terms stated at the time of purchase.

DELIVERY DELAYS

Once an order has been handed to the carrier, delivery times are controlled by the carrier and may be affected by weather, holidays, service disruptions, incorrect addresses, or other circumstances outside SKOON's control.

If your order appears to be delayed, please contact us at:

skooncases@gmail.com

INCORRECT SHIPPING ADDRESS

Please review your shipping information carefully before completing your order.

If you notice an incorrect address, contact us as soon as possible. We will do our best to update the address before the order ships.

Once an order has shipped, we may be unable to change the delivery address.

LOST OR DAMAGED PACKAGES

If your package arrives damaged, please contact us as soon as possible and provide photographs of the packaging and product.

If your tracking information indicates that a package was delivered but you cannot locate it, please first check around your delivery location and with other household members or building management. You may also contact the carrier.

If you still cannot locate your package, contact us at:

skooncases@gmail.com

We will review the situation and work with you on the appropriate next step.

INTERNATIONAL SHIPPING

At this time, SKOON ships only within Canada unless otherwise stated.

CONTACT

For shipping questions, contact:

skooncases@gmail.com

SKOON
Canada