Returns & Refunds

RETURNS & REFUNDS

Last updated: September 2026

We want you to be happy with your SKOON purchase. If something isn't right, we're here to help.

14-DAY RETURNS

You may request a return within 14 days of receiving your order.

To be eligible for a return:

  • The item must be unused.

  • The item must be in its original condition.

  • The item should be returned with its original packaging where reasonably possible.

  • You must provide proof of purchase.

CHANGE OF MIND

If you simply change your mind about your purchase, you may request a return within the 14-day return period.

Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or we made an error with your order.

DAMAGED OR DEFECTIVE ITEMS

If your SKOON case arrives damaged or has a manufacturing defect, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the product and packaging

If the issue is confirmed, SKOON may provide a replacement or refund, as appropriate.

WRONG ITEM RECEIVED

If you receive the wrong product, please contact us as soon as possible.

We will arrange an appropriate resolution and, where applicable, cover reasonable return shipping costs.

NON-RETURNABLE ITEMS

The following may not be eligible for return:

  • Items that have been used or damaged after delivery

  • Items damaged through misuse, accidents, or improper installation

  • Items returned without the required order information

  • Gift cards, if offered

This does not limit any rights you may have under applicable consumer protection laws.

HOW TO REQUEST A RETURN

Email:

skooncases@gmail.com

Subject line:

Return Request — Order #[ORDER NUMBER]

Please include your order number and the reason for your return.

Do not send a product back before receiving return instructions from SKOON.

REFUNDS

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Processing times may vary depending on your payment provider or financial institution.

Original shipping charges are generally non-refundable unless the return is due to a defective product, incorrect item, or other issue for which SKOON is responsible.

EXCHANGES

If you need a different colour or compatible model, contact us at:

skooncases@gmail.com

We will let you know whether an exchange is available based on current inventory.

IMPORTANT

Nothing in this policy limits rights or remedies available to consumers under applicable Canadian or provincial law.