FREQUENTLY ASKED QUESTIONS

Which phones are compatible with SKOON cases?

Compatibility is listed on each product page.

Please select the correct phone model before placing your order.

If you're unsure which case you need, contact us before ordering.

Is the case wireless-charging compatible?

Yes. SKOON cases are designed for everyday wireless charging compatibility.

What material is the case made from?

Please refer to the individual product page for the specific material and construction details of each SKOON case.

Does the case provide protection?

SKOON cases are designed for everyday protection while maintaining a minimal profile.

No phone case can guarantee protection against every type of impact or accident.

How long does shipping take?

Orders are normally processed within [3-5 business days].

Estimated delivery times depend on the shipping method and destination selected at checkout.

See our Shipping Policy for more information.

Can I return my case?

Yes. SKOON accepts eligible returns within 14 days of delivery, subject to our Returns & Refunds Policy.

Can I exchange my case for another colour?

Contact us at skooncases@gmail.com and we'll let you know what options are available based on inventory.

What if my case arrives damaged?

Contact us as soon as possible with your order number and photographs of the product and packaging.

We'll review the issue and help resolve it.

I ordered the wrong phone model. What should I do?

Contact us as soon as possible.

If your order has not shipped, we may be able to make a change.

If it has already shipped, our normal return policy will apply.

How can I contact SKOON?

Email us at:

skooncases@gmail.com

We aim to respond within [1–2 business days].